We are TECHHEIM who always think about customers
to make customer satisfaction as our priority
In domestic market, TECHHEIM has a 24/7 service system
which allows customers to use our solution without any issues throughout the year.
We promise to promptly deal with a system failure with a systematic response and minimize the incidence of failures by performing regular inspections.
-
Teleradiology Inspection
We provide online services through the Internet.
We resolve all questions and problems from customers
through the Internet. -
Visit Support
We visit customers in person to listen to their opinions
and solve problems and have a consultation to satisfy
our customers. -
Regular Inspection
We minimize the incidence of system failures
by performing regular inspections.
TECHHEIM Service Center
TECHHEIM has a response system operated by our technical specialists who can quickly resolve any issues that customers experience.
Customers can inquire directly to our office via telephone or to their manager for our service information.
In the case of overseas regions, services are provided through local partners and are conducted according to local service policies.
TECHHEIM Service System
When a customer leaves an inquiry, we not only resolve the issue but also provide the customer with a detailed feedback on the cause and corrective actions.
User Education System
-
User Education
- Date Immediately after the solution is supplied
- Content How to use the solution
- Subject All users
-
Administrator Education
- Date Immediately after a solution is provided
- Content Solution administrator education
- Subject Administrators
-
Online Education
- PACS education via the Internet
-
Upgrade Education
- Date Upon the solution version upgrade
- Content Upgrade Contents
- Subject Administrators